DWI's FAST DISPATCH GUARANTEE
As part of our continuous effort to improve our level of service, we will be launching our "Fast Dispatch Guarantee" campaign.
With this initiative, we will assure the immediate processing of all qualified orders within 24 BUSINESS HOURS, provided that the payment and security check has been cleared.
All eligible products will bear the "FAST DISPATCH GUARANTEE" stamp on their individual listing pages.
Here are the benefits that you will enjoy with this scheme:
- Guarantee that products are in stock and put a buffer to have 3 items in stock
- Ready to ship within 24 busuiness hours, if early order before 10am and been paid, the order could be shipped in the same day
- Wide range of product options to choose from
- Great value for your money
- Excellent after-sales service
- Shopping with confidence
How can we manage to do that?
DWI has a massive warehouse and keeps stock for our valuable customer. With large quantities of stock and efficient order processing, it benefits our customer with fast dispatching services. DWI carries more than 300 brands and more than 3000 products. We have a strong sourcing team, so we have a big advantage over our competitors who are usually out of stock or have longer order processing time.
See below for photos taken in our warehouse!
DWI also has a nice and smooth order flow designed for customer to achieve the fast dispatching services.
1. Finding what you want to buy
You can use the search box on the top part of the site to search for items you are interested in by typing the related keywords. Alternatively, you may browse through the product categories on the left hand side of the site instead.
2. Adding products to your shopping cart
Once you have determined the product(s) you wish to purchase, you simply just need to indicate the quantity and click on the "Add to My Cart" button. The items will then be added to your shopping cart. A summary of your cart's content will be shown on the right hand side of the page. At this point, you may still edit the quantity or delete your order from the shopping cart. You will also be given the option to add-on related accessories.
3. Checking out
After you have completed your order, click on the "Checkout Now" button. If you have previously created an account, you can login to your account and retrieve your saved addresses. Otherwise, you can just fill in your personal details and shipping information on the form provided. Also, ensure our delivery is fast and efficient; please avoid using incorrect, unclear or even PO box address. Click 'Continue' once done. You will then be given a list of available shipping options for your parcel. Choose accordingly.
4. Providing payment details
Once everything has been finalized, you may proceed to choose your preferred payment option and provide your payment details. For PayPal payments, you will be redirected to www.paypal.com and prompted to login to your account.
5. Confirmation of Order
After completing your payment, you will then be redirected to the confirmation page showing the summary of your order including the order number. A copy of the confirmation will be sent to you via e-mail for your reference.
6. Order processing and dispatch
Upon completion of the order, it will be queued for processing and forwarded to our warehouse side, who in turn will do the stock allocation and packing. It will then be picked up by the corresponding courier and dispatched accordingly. The tracking number will be generated and will be appended to your order information, which you can view by logging in to your account online. In the event that there's an issue with your order (e.g payment problem, security check issues), you will be contacted by our customer service staff accordingly either via phone or e-mail.
Last but not the least, you can now sit back and enjoy our Fast delivery services!
For more details, please refer to the Terms & Conditions below:
1. The "24 hours Dispatch Guarantee" provided by DWI is only applied on product page with the assigned logo and the products without the logo could have variable dispatch time due to stock, market supply, restock time issue.
2. The "24 hours Dispatch Guarantee" provided by DWI is referring to 1 business day (24 business hours) of processing the order. Depending on payment method and information and identity verification of customers, the dispatch time could be varied.
3. The "24 hours Dispatch Guarantee" provided by DWI is guaranteeing the products with that logo could be dispatched in 24 business hours. However, the actual delivery time frame can vary and cannot be guaranteed due to factors that we cannot control such as whether the shipping address is in a metropolitan or remote area, courier delays or lost parcel. The usual delivery time frame of 2 to 5 working days is still applicable.
4. DWI still reserves the right to control for dispatch time and failure of the guarantee does not make customer eligible for any financial compensation from DWI.
5. Combination of the eligible order with non "fast dispatch guaranteed" products may void the guarantee as we cannot assure that it's in stock. In the event that this happens, we may use our discretion to short ship the available item first.
6. During Christmas, New Year or other Public Holiday Period, orders may take additional processing time depending on the volume of the orderes received