Philips Fidelio X1 On-Ear Hifi Headphones Digital World International

DWI offers a unique warranty package to our clients/customers to fulfil and eliminate any inconveniences that may arise. Our 1 Year Full Australian warranty is designed not only to attract you as a customer but for you to purchase with ease/support and trust.

Digital World International (DWI) covers the following aspects.

Manufacturer Defects (Known issues caused by particular product and various other ailments that can cause product to malfunction) Items arriving damaged on arrival due to insufficient packaging (it is our responsibility to ensure items are packed well before shipment) Replacement of item if necessary

When wanting to initiate your 1 year warranty, please contact us or our contracted service agent and provide your Order Number and complete the RA application form.

Once our service agent has received the item, it will be inspected by there technical staff and they will email you within 14 working days to describe errors found with the product and plans to fix or replace your item.

Be assured that we will attend to your item within this time period and if for any chance (due to workload and/or manpower issues) we cannot attend to it (within 14 days), we will inform you.

Once the fault has been rectified, the item will be sent back to you via Registered Air Mail or Courier Service.

We take pride in our after sales service and we take pride in our warranty program. We will ensure that your item is well taken care off and ensure we describe each detail to you in exact detail. All services and decisions are to be made by DWI or our contracted service agent in any circumstance.

Warranty is transferable to a 3rd Party without written consent by DWI. If you plan to sell your item within the 1 year warranty period, please provide the new user with your original registration details. The warranty will not be extended but the service can be afforded to a new user.

The after-sale service and warranty policy does not cover for the following damages: cosmetic damage, damage due to acts of God, accident, misuse, abuse or negligence. We will examine the actual causes of the damages and make an ultimate decision. All requested services are subject to final approval by DWI or our contracted service agent ATECH Distribution.

Returns Policy
At DWI, we don't have a reputation for a stellar customer service without good reason, we go to lengths to ensure that your interests are protected when you shop with us while our after-sale services are designed to maximise your flexibility so you can make the most of your purchases.

14 Day money back guarantee

In addition to your warranty DWI provides a 14 days Money Back Guarantee, where by if you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from our invoice date / our dispatch date subject to the following conditions.
- Request for return of goods under the 14 Day money back guarantee must be sent to sales@dwinternational.net
- Item/s must be returned to an address of our choosing with in 14 days of our invoice date / our dispatch date.
- Item/s must be in original condition with all product packaging, booklets/manuals, swing tags, labels and all other accessories included.
- The item/s are NOT used, worn or damaged, and are in brand new original re-saleable condition when returned.
- Amount refunded will be item price excluding postage and handling fees which we will confirm at time of application.
- If any of the money back guarantee requirements are not met, then the return will be rejected.
- Refunds will be processed within 5 working days of the item/s being returned.
- Purchaser is responsible for all return shipping fees and insurance charges to the address of our choosing.

Please note any goods return to the address of our choosing out side of the 14 days will be rejected unconditionally.

14 Day Return for Refund / Replacement Policy (DOA)

We provide a 14 day Return for Refund / Replacement Policy which means that if your product is faulty due to a manufactures fault and you wish to return a product(s) purchased from us, you are totally free to do so provided that the return meets the following conditions, we will give you a full refund or replacement at your choosing, no re-stocking fee deducted and no questions asked!

- Item(s) are purchased from our web site (www.dwidigitalcameras.com.au).
- Item(s) are returned within 14 days of our invoice date / dispatch date to our local contracted service agent.
- Item(s) are returned with a copy of your invoice.
- Item(s) are returned are accompanied by a return authorisation number and form, click here to download the RA Form or click here to fill in the online RA Form.
- Item(s) are in brand new condition e.g. product packaging must be complete and with all accessories or this will affect your right to a refund or replacement.
- If you choose to have your money refunded we will refund you the total amount paid less postage, with in 5 working days. This does not affect your statutory rights.

Note: Please be advised that Digital World International will not cover any postage costs for returned products. These costs must be covered in full by the purchaser, for goods being returned to us please be aware that we do not claim any responsibility for goods damaged by any 3rd party or goods not received due to loss of package(s) by any 3rd party.

Return a product for warranty service

At DWI, we offer a standard limited warranty service on most products, length of warranty may very depending on products.
- Digital Cameras, Digital SLR Cameras, Digital Video Cameras, Lenses, Flashes and Image Viewers are all covered by a 12 month warranty unless otherwise stated in their product descriptions.

In general, products can be returned to our local agent ATECH for handling of warranty service if manufacture defects are found or occur within the stated warranty period, for details please refer to our Warranty Terms and Conditions.

Note: We will cover and or reimburse the return shipping postage of the products being returned to you, if the product is returned within warranty period and is diagnosed by the manufacture's service centre as a manufacture defect, we cannot reimburse your return postage if the product is faulty because of a non-warranty defect.

Terms and conditions

The warranty:

Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
The DWI warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of invoice.

What is covered:

Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.

Specific exclusions:

Consumables such as batteries and films are not covered by the warranty.

General exclusions (what's NOT covered):

- Wear and tear

- Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions

- Improper usage, storage or handling of the product

- A breach of the terms and conditions of this warranty or the contract terms

- Failure to follow our written instructions for the product, or those of the manufacturer

- Damage or defect due to wilful neglect or negligence by anyone other than us

- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer

- Modification to the product and/or software, by someone other than our representatives

- Connection of other fittings, accessories, equipment or software to the product which were not approved by us

- External causes out of our control which may include accidents, fire disasters or burglaries

- Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel

- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract

- Correction of errors for any non-DWI or original manufacturer proprietary software

- Loss or damage of data

- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system

- Not installing any error correction that we issue for the software

Special Note for Waterproof Cameras/Casings/Bags:

Warranty covers replacement of item in the event that water leakage occurs under proper usage within product specifications. Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Digital World International will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

General Terms:

The warranty is valid from the date of invoice until the end of the period as stated above.

If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.

It is in your best interest to make a note of your product's item number and this should be quoted in any communication with DWI.

If the product is returned to DWI, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), DWI cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.

DWI warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of invoice. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).

We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

You must obtain an authorisation for repair from us first. The choice of repair is subject to DWI authorisation, and we may choose to specify a particular service centre.

You must inform the service centre in writing if you change your address while your product is being repaired.

You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.

DWI only obligation under this warranty is the provision of the service as set out above.

You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

The warranty is not transferable to a third party.

Special Note regarding Waterproof Cameras & Camcorders

Waterproof cameras & camcorders are covered directly though DWI Digital Cameras not through our contracted service agent ATECH Distribution for 12 months, however ATECH Distribution will act as a transport agent to us in the event of a claim.

They are covered by DWI Digital Cameras Warranty for one year only. Buyer needs to return the faulty camera back to our service agent ATECH Distribution who will forward the camera on your behalf to DWI Digital Cameras.

Waterproof cameras & camcorders includes the following but is not limited to:

- Canon PowerShot D10
- Panasonic Lumix DMC-TS1/FT1, TS2/FT2
- Pentax Optio W60, W80, WS80
- Olympus Stylus Mju850, Mju550, Mju6000, Mju8000, Mju8010, X560
- Sony CyberShot TX5
- Sanyo Xactic CA8, CA9, WH1

Damage caused by improper use, impact, exceeding recommended depths would void the Warranty.

DWI Digital Cameras will not be liable for any damage on any other items used in conjunction with the product.

DWI Digital Cameras will send the faulty camera to the manufacturer for waterproof / pressure testing to the specifications of the product as out lined by the manufacturer. The buyer will be required to be responsible for the repair fee if the test is passed and any cost of transport as required.

Terms Conditions

1. Interpretation

In these Terms and Conditions, the following words and phrases shall have the following meanings:

'Buyer' means the person, firm or company who purchases the goods from Digital World International

'Company' means Digital World International

'Contract' means the contract between the Company and the Buyer which shall incorporate these Terms and Conditions

'Goods' means any goods agreed in the accepted order form to be supplied by the Company to the Buyer

'Place of Delivery' means the place to which the goods are to be delivered

The terms 'Company', 'Digital World International', 'DWI' and 'dwidigitalcameras.com.au' may be interchangeable in this document. They all mean Digital World International.

In these Terms and Conditions, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

Conditions Relating to Your Use of DWI

2. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur within your account or with your password. You should take all necessary steps to ensure that your password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the 'My Account' area of the website or by emailing sales.

DWI reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

3. Privacy

Please review our Privacy Policy, which also governs your visits to dwidigitalcameras.com.au, to understand our practices.

4. Access to dwidigitalcameras.com.au

In order to maintain website reliability and integrity, maintenance works may need to take place regularly. Such works may affect your site usage, and may interrupt your access to the website. We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.

5. Licence for website access

This site and its web content, which includes but is not limited to, text, photographs, icons and all other images, are protected by copyright. Any copying, reproduction or adaptation of such copyright works for commercial purposes is strictly prohibited unless prior written authorisation is obtained from Digital World International.

DWI grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with expressed written consent from the Company. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of DWI's without expressed written consent. You may not use any meta-tags or any other "hidden text" using DWI's names or trademarks without obtaining written authorisation from Digital World International. Any unauthorised use terminates the permission or license granted by Digital World International.

6. Your conduct

You must not use the website in a way that causes, or is likely to cause, the website, or access to it, to be interrupted, damaged or impaired in any way.

You understand that you, and not Digital World International, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".

to cause annoyance, inconvenience or needless anxiety.

7. Comments, communications and other content

If you do post content or submit material, and unless we indicate otherwise, you grant DWI a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant DWI the right to use the name that you submit in connection with such content, if we choose. You exercise your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to waive any of the above rights, including the execution of deeds and documents, at the request of Digital World International.

You own or otherwise control all of the rights to the content that you post provided that, at the date the content or material is submitted to Digital World International: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable DWI policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Digital World International for all claims brought by a third party against DWI or its affiliates, arising out of, or in connection with, a breach of any of these Terms and Conditions.

8. Defamation claims

Since Digital World International lists thousands of products for sale on the website and hosts reviews submitted by customers, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Digital World International operates on a "notice and takedown" basis. If you believe that any content or advertised sale on the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, Digital World International will make all reasonable endeavours to remove the defamatory content within a reasonable time.

9. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Digital World International or its content suppliers. The compilation of all content on this website is the exclusive property of Digital World International. All software used on this website is the property of Digital World International.

You may not systematically extract and/or re-utilise parts of the contents of the website without Digital World International's expressed written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Digital World International's expressed written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Digital World International's expressed written consent.

10. Copyright claims

Digital World International respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes as copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

11. Trademarks

All trademarks not owned by Digital World International that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DWI.

Conditions relating to the Sale of products to You from DWI

12. The contract

The contract shall be based on these Terms and Conditions to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the buyer.

No terms and conditions contained in the confirmation of order, purchase order or other document of the buyer will form part of the contract.

When you place an order to purchase a product from DWI, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents the purchase of a product which is accepted by us when we send e-mail confirmation of a dispatched product (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail do not form part of that contract.

13. Returns

Please review our Returns Policy, which applies to products purchased from us. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.

14. Pricing and availability

Not all goods are always available, although we do try to keep as much product in stock at all times, but due to unforeseen circumstances sometimes we do run out of stock. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

The price for the goods shall, unless otherwise agreed, be the price set out on the dispatch confirmation. The price for the goods quoted on the website shall be exclusive of all costs of carriage and insurance and applicable import Tax/GST and duty which the buyer shall pay in addition for further information regarding this please see the Australian Customs Web Site. Shipping and insurance costs are calculated at checkout.

Despite our best efforts, a small number of the thousands of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

15. Delivery

Any dates specified by DWI for delivery of the goods are intended to be an estimate only. If no date is specified for delivery of the goods, delivery shall be within a reasonable time.

Subject to the other provisions of these Terms and Conditions, DWI shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Nor will any delay entitle the buyer to terminate or rescind the contract unless the delay exceeds 60 days.

16. Risk and ownership of the goods

Risk in the goods shall pass to the buyer upon delivery.

Ownership of the goods shall not pass to the buyer until DWI has received full, cleared funds of the sum due to DWI for purchased goods, and all other sums which are or may become due to DWI from the buyer on any account.

Until ownership of the goods have passed to the buyer, the buyer shall:

hold the goods on a fiduciary basis as the Company's bailee;

store the goods separately from all other goods in such a way that they remain identifiable as the Company's property;

not destroy or deface any identifying marks on the goods or packaging;

keep the goods in satisfactory condition, as noted on the Company's policy, and hold any proceeds that may come from the Company's insurance in trust and not mix them with any other money

17. Payment

Subject to paragraph 5, payment of the goods shall be due at the time the Order Confirmation Email is sent. Invoices with payment overdue by 7 days or longer may be cancelled by DWI.

Payment shall not be deemed to have taken place until the receipt from the Company has been issued.

18. Customs

When ordering goods from Digital World International, overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, unless otherwise stated in the order confirmation.

19. Warranties

Unless stated otherwise, all goods sold by Digital World International on the website carry a 12 Month Warranty.

If the buyer wishes to make a claim under this warranty, the buyer shall give written notice to DWI or its agents within 30 days of the discovery of the defect and give DWI or its agents reasonable opportunity to inspect the goods in question.

DWI shall not be liable for any damage if the buyer makes any further use of the goods after giving notice, or if they alter or repair the goods without permission from DWI or its agents.

DWI's liability under the warranty shall be limited to repairing or replacing the goods in question, or refunding the price of such goods.

Please refer to DWI 12 months limited warranty terms and conditions for more details.

Conditions Relating to Both Your Use of DWI and Sales to You

20. Children

Digital World International does not sell products to persons under the age of 18, although we do sell children's products for purchase by adults. If you are under 18, you may use DWI only with the involvement of a parent or guardian.

21. Electronic communications

When you visit DWI or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

22. Losses and Limitation of Liability

The Company's liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the total value of the goods delivered under the terms and DWI shall, under no circumstances, be liable to the buyer for any consequential, indirect or economic loss or damages.

Digital World International will be responsible for any losses you suffer as a result of us breaching these conditions, if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

23. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies of Conditions of Use & Sale in force at the time that you use the website or when you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

24. Events beyond our reasonable control (Force Majeure)

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If either party is subject to an event of Force Majeure, that is circumstances outside of reasonable control (including, but not limited to war, fire, industrial disputes or civil commotion) the other party must be notified and the first party's obligations under these Terms shall be suspended until the other party is notified that such an event has ended.

25. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights in any other situation where you breach these conditions.

26. Governing law and jurisdiction

If any part of these Terms and Conditions is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms and Conditions. They will otherwise remain in full force and effect.

27. Our details

DWI and dwidigitalcameras.com.au are the trading names for Digital World International incorporated in Hong Kong.

Philips Fidelio X1 On-Ear Hifi Headphones (1 year warranty for Philips)