Quick Questions& Answers
What is the typical delivery time?
Delivery time will vary depending on your method of payment and contact details provided. To ensure the fastest possible delivery time it is important that you provide correct and as much contact information as possible when placing your order. The delivery time is a combination of Order Processing Time and Shipping Times which are as follows.
Please find below the estimated delivery time frame as provided by our shipping partners from time of dispatch:
Express shipping to metropolitan areas: 1 - 3 working days
Express shipping to regional / remote areas: 3 - 5 working days
Standard shipping to metropolitan areas: 2 - 5 working days
Delivery costs and charges Shipping Rates are automatically calculated at checkout before payments are made. The easiest way to find out about Shipping Rates is by adding the product to your Shopping Basket and go to the Checkout.
About Shipping Insurance
Shipping Insurance is covered by our private company insurance and is calculated at 2% of the products value for Metropolitan areas and 2% of the product value for Regional or Remote areas, the insurance will cover you against any goods that are damaged and / or lost in transit to you from our warehouse.
Shipping Insurance is Highly Recommended:
Customers who did not purchase shipping insurance
WILL NOT be Eligible for Full Refund of the product value/ Replacement
when Damage/ Lost-Shipment occurred.
What is a Bad Address Surcharge?
This is a surcharge implemented and required by DHL Express.
There will be around $AU20 + fuel surcharge if :
• Any shipment that cannot be delivered due to
o Inaccurate or incomplete receiver’s address information at time of pick up.
o The receiver has moved from the address on the shipment label or waybill.
o The receiver has moved from the company as specified on the label or waybill and the company refuses to accept the shipment
And we strongly advice customers to have accurate and complete shipping address to avoid such surcharges.
Can I choose to pick up the items at local warehouse or post office?
We are sorry about that we do not have the local pick up service in Australia or New Zealand. Customer can choose express shipping that we will normally use DHL as the courier and they would provide a perfect delivery service for our customer.
Sometimes we would use DPEX as the delivery courier. DPEX worldwide is an established Express and E-Commerce service provider in Asia.
With a history dating 30 years and a comprehensive network spanning the region, we have extensive local knowledge to serve into and throughout Asia well.
Learn more about our shipping partner? DPEX
Tracking Code for DPEX
For the tracking information for DPEX, please visit TOLL website>tracking page and typing the tracking code provided from us;
About Shipping Insurance
Shipping Insurance is covered by our private company insurance and is calculated from 2% of the products value, the insurance will cover you against any goods that are damaged and / or lost in transit to you from our warehouse.
Learn about our? Shipping Insurance.
DWI Fast Dispatch Guarantee
As part of our continuous effort to improve our level of service, we will be launching our "Fast Dispatch Guarantee" campaign.
With this initiative, we will assure the immediate processing of all qualified orders within 24 BUSINESS HOURS, provided that the payment and security check has been cleared.
For more information: please refer to the link: http://www.dwidigitalcameras.com.au/astore/Fast-Dispatch-Guarntee.aspx