Return Policy

At DWI, we don't have a reputation for a stellar customer service without good reason. We go to lengths to ensure that your interests are protected when you shop with us. While our after-sale services are designed to maximise your flexibility so you can make the most of your purchases.

1.) 7 Day Return for Refund / Replacement Policy

We provide a 7 day Return for Refund / Replacement Policy. This means that if your product is faulty due to a manufactures fault and you wish to return a product(s) bought from us, you are totally free to do so. Provided that the return meet the following conditions, we will give you a full refund or replacement at your choosing, no re-stocking fee deducted and no questions asked!

Item(s) are purchased from our web site (www.dwidigitalcameras.com.au).
Item(s) are returned within 7 days of receipt to our local agent ATECH.
Item(s) are returned with a copy of your receipt / invoice.
Item(s) are returned accompanied by order receipt and return authorisation number and form. Click here to download the RA Form or Click here to fill in the online RA Form.
Item(s) are in brand new condition e.g. product packaging must be complete or this will affect your right to a refund or replacement.
If you choose to have your money refunded we will refund you the total amount paid less postage, within 72 hours. This does not affect your statutory rights.

Note:
Please be advised that Digital World International Limited will not cover any postage costs for returned products. These costs must be covered in full by the purchaser. For goods being returned to us please be aware that we do not claim any responibility for goods damaged by any 3rd party or goods not recieved due to loss of package(s) by any 3rd party.

2.) Return a product for warranty service

At DWI, we offer a standard limited warranty service on most products, lenght of warranty may very depending on products.

Digital Cameras, Digital SLR Cameras, Digital Video Cameras, Lenses, Flashes and Image Viewers are all covered by a 12 month warranty unless otherwise stated in their product discriptions.

In general, products can be returned to our local agent ATECH for handling of warranty service if manufacture defects are found or occur within the stated warranty period. For details, please refer to our Warranty Terms and Conditions

Note:
We will cover and or reimburse your return postage, if the product is returned within warranty period and is diagnosed by the manufacture's service centre as a manufacture defect. We cannot reimburse your return postage if the product is faulty because of accidental damage.

Terms and conditions

The warranty:

Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
The DWI warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of invoice.

What is covered:

Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.

Specific exclusions:

Consumables such as batteries and films are not covered by the warranty.

General exclusions (what's NOT covered):

- Wear and tear

- Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions

- Improper usage, storage or handling of the product

- A breach of the terms and conditions of this warranty or the contract terms

- Failure to follow our written instructions for the product, or those of the manufacturer

- Damage or defect due to wilful neglect or negligence by anyone other than us

- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer

- Modification to the product and/or software, by someone other than our representatives

- Connection of other fittings, accessories, equipment or software to the product which were not approved by us

- External causes out of our control which may include accidents, fire disasters or burglaries

- Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel

- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract

- Correction of errors for any non-DWI or original manufacturer proprietary software

- Loss or damage of data

- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system

- Not installing any error correction that we issue for the software

Special Note for Waterproof Cameras/Casings/Bags:

Warranty covers replacement of item in the event that water leakage occurs under proper usage within product specifications. Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Digital World International Limited will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

General Terms:

The warranty is valid from the date of invoice until the end of the period as stated above.

If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.

It is in your best interest to make a note of your product's item number and this should be quoted in any communication with DWI.

If the product is returned to DWI, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), DWI cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.

DWI warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of invoice. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).

We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

You must obtain an authorisation for repair from us first. The choice of repair is subject to DWI authorisation, and we may choose to specify a particular service centre.

You must inform the service centre in writing if you change your address while your product is being repaired.

You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.

DWI only obligation under this warranty is the provision of the service as set out above.

You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

The warranty is not transferable to a third party.

Special Note regarding Waterproof Cameras & Camcorders

Waterproof cameras & camcorders are covered directly though DWI Digital Cameras not through our contracted service agent ATECH Distribution for 12 months, however ATECH Distribution will act as a transport agent to us in the event of a claim.

They are covered by DWI Digital Cameras Warranty for one year only. Buyer needs to return the faulty camera back to our service agent ATECH Distribution who will forward the camera on your behalf to DWI Digital Cameras.

Waterproof cameras & camcorders includes the following but is not limited to:

- Canon PowerShot D10
- Panasonic Lumix DMC-TS1/FT1, TS2/FT2
- Pentax Optio W60, W80, WS80
- Olympus Stylus Mju850, Mju550, Mju6000, Mju8000, Mju8010, X560
- Sony CyberShot TX5
- Sanyo Xactic CA8, CA9, WH1

Damage caused by improper use, impact, exceeding recommended depths would void the Warranty.

DWI Digital Cameras will not be liable for any damage on any other items used in conjunction with the product.

DWI Digital Cameras will send the faulty camera to the manfacturer for waterproof / pressure testing to the specifications of the product as out lined by the manufacturer. The buyer will be required to be responsible for the repair fee if the test is passed and any cost of transport as required.

We carry the latest Digital Cameras (DSC) from Canon PowerShot. Canon IXUS. Nikon Coolpix. Sony CyberShot. Pentax Optio. Olympus Stylus. Olympus MJU. Olympus Tough. Olympus FE. Ricoh Caplio. Ricoh Digital. Casio Exilim. Fuji Film Finepix. Fuji Finepix. Samsung ES. Samsung WB. Samsung ST. Samsung EX. Sanyo Xacti. Kodak Easyshare and Panasonic Lumix. plus we have all your digital camera accessories. We also carry the latest Digital SLR (DSLR) cameras from. Canon EOS. Nikon D. Olympus E. Olympus EP. Olympus EPL. Panasonic G. Panasonic GF. Panasonic GH. Pentax K. Pentax K-X. Pentax K-R. Samsung NX. Sony Alpha and Sony NEX. We also have all your digital SLR camera accessories needs including lenses from Canon EF lens. Canon EF-S lens. Canon L lens. Canon Professional lens. Carl Zeiss Distagon lens. Carl Zeiss Planar lens. Kenko DG lens. Kenko DGX lens. Nikon AF lens. Nikon AFS Lens. Nikon DX Lens. Olympus lens. Olympus Zuiko Digital lens. Olympus M.Zuiko Digital lens. Pentax Leica lens. Pentax Lumix lens. Pentax SMC DA Lens. Pentax SMC FA Lens. Pentax SMC P-DA Lens. Sigma DC Lens. Sigma DG Lens. Sigma HSM Lens. Sigma APO Lens. Sony DT lens. Sony CZ lens. Sony E lens. Tamron XR Lens. Tamron Di Lens. Tamron SP Lens. Tamron Di-II Lens and Tamron AT-X Lens as well as Flashes. flash guns. speedlites and speedlights from Canon EX Speedlite flash. Canon MT Speedlite flash. Canon MR Speedlite flash. Nikon SB Speedlight flash. Nikon SU Speedlight flash. Nikon R1 Speedlight flash. Olympus FL Flash gun. Olympus FS Flash gun and Sony HVL Flash this makes us your one stop shop for all your DSLR imaging needs. You can also find the latest Digital video cameras and Camcorders including Mini DV. DVD. HDD. Solid State HDD. SS HDD. Standard Definition (SD) and High Definition (HD) cameras form Canon HDD. Canon HD. Canon Pro. JVC HD. JVC HDD. Panasonic HDD. Panasonic HD. Sanyo HD. Sony HDD. Sony HD and Sony Pro. theres also a wide range of accessories to meet your needs. this makes us your one stop shop for all your digital video camera and camcorder needs.

Review our bargains and specials which in some cases are better than wholesale (some people say we are the cheapest or that we have dirt cheap camera prices even cheaper than dirt cheap cameras prices!). So why not review our range of Canon Digital Cameras. Casio Digital Cameras. Fuji Digital Cameras. Kodak Digital Cameras. Nikon Digital Cameras. Olympus Digital Cameras. Panasonic Digital Cameras. Pentax Digital Cameras. Ricoh Digital Cameras. Samsung Digital Cameras. Sanyo Digital Cameras. Sony Digital Cameras. Canon Digital SLR Cameras. Nikon Digital SLR Cameras. Olympus Digital SLR Cameras. Panasonic Digital SLR Cameras. Pentax Digital SLR Cameras. Samsung Digital SLR Cameras. Sony Digital SLR Cameras. Canon Lens. Carl Zeiss Lens. Kenko Lens. Nikon Lens. Olympus Lens. Panasonic Lens. Pentax Lens. Sigma Lens. Sony Lens. Tamron Lens. Tokina Lens. Canon Flash. Nikon Flash. Olympus Flash. Sony Flash. Canon Video Cameras. JVC Video Cameras. Panasonic Video Cameras. Sanyo Video Cameras and Sony Video Cameras with this range its never made shopping easier for you to buy at the best and cheapest prices at any online store. So check out our deals and grab yourself a bargain and dont forget when you shop with DWI you get great advice and best of all you save lots of money while getting a Full warranty like you would have if you purchased from any other camera store / shop. so take the worry out of your shopping forget JB Hi-Fi. Harvey Norman. Bing Lee. Dick Smith Electronics (DSE). The Good Guys. Strathfield. Teds. Clive peeters. Clive peters. Retravision. Tandy. Camera store. Digital Rev or even Camera House. we carry a complete range from all manufactures in our digital camera warehouse. Even though we have an extensive range of digital still. digital SLR and digital video equipment and cameras we unfortunately do not support the sale or sales of used camera products or equipment.

Digital World International (DWI) delivers its range of Digital Cameras. Digital SLR. Digital Video Cameras. Digital Camcorders and other accessories Australia wide to places with in New South Wales (NSW). Queensland (QLD). Victoria (VIC). Tasmania (TAS). Australian Capital territory (ACT). South Australia (SA). Northern territory (NT) and Western Australia (WA) including such places as Adelaide. Albany. Albury. Alice Springs. Armidale. Balladonia. Ballarat. Bellvue Hill. Bendigo. Brisbane. Broadbeach. Broken Hill. Bunbury. Carnarvon. City Beach. Cobar. Broome. Bundaberg. Byron Bay. Cairns. Canberra. Carnarvon. Ceduna. Coffs Harbour. Cooktown. Dampier. Darwin. Derby. Fremantle. Geelong. Geraldton. Georgetown. Gladstone. Glen Innes. Gold Coast. Hobart. Kalgoorlie. Karratha. Karumba. Katherine. Larrimah. Launceston. Lismore. Mackay. Melbourne. Moree. Mount Isa. Moura. Newcastle. Noosa. Perth. Port Hedland. Portland. Port Lincoln. Port Macquarie. Ravensthorpe. Rockhampton. Sunshine Coast. Sydney. Tamworth. Townsville. Tweed Head. Wodonga. Wollongong. plus anywhere else that FedEx and DHL service in Australia.

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