Quick Questions& Answers
What is the typical delivery time?
Delivery time will vary depending on your method of payment and contact details provided. To ensure the fastest possible delivery time it is important that you provide correct and as much contact information as possible when placing your order. The delivery time is a combination of Order Processing Time and Shipping Times which are as follows.
Please find below the estimated delivery time frame as provided by our shipping partners from time of dispatch:
Express shipping to metropolitan areas: 1 - 3 working days
Express shipping to regional / remote areas: 3 - 5 working days
Standard shipping to metropolitan areas: 2 - 5 working days
Delivery costs and charges Shipping Rates are automatically calculated at checkout before payments are made. The easiest way to find out about Shipping Rates is by adding the product to your Shopping Basket and go to the Checkout.
About Shipping Insurance
Shipping Insurance is covered by our private company insurance and is calculated at 2% of the products value for Metropolitan areas and 2% of the product value for Regional or Remote areas, the insurance will cover you against any goods that are damaged and / or lost in transit to you from our warehouse.
Shipping Insurance is Highly Recommended:
Customers who did not purchase shipping insurance WILL NOT be Eligible for Full Refund of the product value/ Replacement when Damage/ Lost-Shipment occurred.
Learn about our? Shipping Insurance.
Can I choose to pick up the items at local warehouse or post office?
We are sorry about that we do not have the local pick up service in Australia or New Zealand. Customer can choose express shipping that we will normally use DHL as the courier and they would provide a perfect delivery service for our customer.