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How to Claim Warranty

Step 1:

Please input your order number and your surname. And then press "Submit"

Step 2: 

Please enter the detailed information including your name, contact number, and email address. To smoothen the returning procedure, we highly recommend you to provide your returning address to us for reference.


Step 3:

Please choose the relevant "Reason for Return" and “Malfunction Symptom” together with the information of the item you will be returning including the Item Description and Serial Number. Please verify the information you are providing carefully and then click “Submit” to create the ticket.

Step 4: 

An RMA ticket is now successfully created. You can review your ticket status, send messages and upload files or photos as well to smoothen the process. To help us better understand the situation of your case, please upload the photos or video when submitting the request for us to have a clear understanding of the situation. Please note that the file size is limited to 2MB.
If you need further assistant, please feel free to contact our Customer Service Team for assistance on the guidance of the return/warranty claim procedure.

Please click on this link to submit your return/warranty request: https://rma.dwidigitalcameras.com.au/