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Frequently Asked Questions

Q: Do you have a store where I can pick up the items?

A: No, there is no physical store/ pick up location in Australia. We are an online retailer only. All our products are sourced from international suppliers for best price and value to our customers and shipped from our warehouse overseas.

Q: Do you have offices or warehouse in Australia? I see the numbers for different states.

A: No, there is no offices/or warehouse in Australia. We are an overseas business. The numbers on the website are the call centre numbers and your calls get transferred to Hong Kong at a local call rate.


Q: Do I get Australian charger with my products?

A: Since we source our products internationally, most of the products will have a different version of the charger as depending on the country the product has been sourced from. However, for your convenience, we will supply an adapter/converter with the shipment so that your product is ready to use straight out of the box.

Q: Do I have English manual with my products?

As our pledge to reduce the impact on the environment, DWI is going PAPERLESS and we only offer an Electronic version of English manual. 

Q: I got an email asking for my ID. Is that correct or that’s some scam?

A: On occasion, we do request customers for some additional information such as IDs for security reasons. The whole purpose of this exercise is to provide protection to both the customer and the company.

Q: I got an email asking for my ID. Can I get my order shipped without providing the IDs as I am concerned about my privacy? 

A: On occasion, we do request customers for some additional information such as IDs for security reasons. The whole purpose of this exercise is to provide protection to both the customer and the company. 
Digital World International LTD as a business respects your identity and information that you provide to us. As stated on the website, ALL the information collected is used for DWI’s business only. Please refer to the Privacy Policy link below for further information:-

https://www.dwidigitalcameras.com.au/privacy-policy

***In case, you are not very comfortable with providing the requested information, please feel free to cancel your current order by calling our call centre numbers or by emailing us and re-order the required items using the Direct Deposit payment option on the website.

Q: Do your prices include GST so that I can claim it back upon travelling?

A: As we are an overseas business, we do not charge any tax or GST on our purchase. Due to the same reason, we do not issue any Tax invoices.

Q: Why was the box of my product not sealed? It says on the box do not accept if seal is broken

A: In some circumstances (most likely on mobile and tablet products) we have to randomly open the boxes due to our internal checks/audits that we do when we receive these products from our suppliers. This is because we source our products globally and from different suppliers. From time to time to get the best price for our customers and due to this, we need to ensure that the products are up to standard, have all the accessories and the Language is set up in English (only where the product is sourced from a non-English) speaking country. Rest assured the product is all brand new and genuine and will have the same warranty. For this very reason and for our customer's satisfaction, we cannot always guarantee seal pack boxes for our mobiles and tablets. Only exclusion to this is Apple product

Q: Why would I find my Apple product I received has been activated?

A: In some circumstances, which is more likely on Apple LTE version items, you may find your Apple item has been activated a month ago due to the below reason: 1) quality checking by our product support team; 2) exporting requirements.  However, please be assured the item we sent to you is brand new and 100% original. Also please be reminded that our item(s) sent to you is/are brand new, you are only able to return it in the case the item(s) you received is faulty or DOA. This reason is not valid to request for a replacement.

Q: How do I contact DWI-Digital-Cameras-Australia (EBAY)for any issue?

A: For any e-bay enquiries, please contact DWI-Digital-Cameras-Australia’s E-Bay support team by sending them a message using contact seller option from your E-Bay account.